Nationwide policyholders in Hamilton County and Greater Indianapolis: we are the restoration company that documents your water, fire, mold, or storm loss correctly from day one.
The Nationwide claim process
- Call Nationwide at 1-800-421-3535 or use the Nationwide mobile app. Get your claim number.
- Nationwide assigns a field adjuster, typically within 24-72 hours.
- We begin emergency mitigation immediately.
- Documentation: photos, thermal imaging, moisture readings, soft-goods inventory.
- We attend the adjuster walk-through with you.
- Xactimate scope submitted; differences negotiated.
- Final scope, payment, work proceeds.
- Final walkthrough.
Nationwide claim right now?
Call (317) 764-2375.
Common Nationwide coverage
Sudden water damage — yes (HO-3 standard).
Sump pump backups — only with the water/sewer backup endorsement.
Mold — typically capped for mold caused by a covered loss.
Fire — yes.
Storm/wind/hail — yes.
Related carriers
FAQs
How do I file a Nationwide claim?
Call 1-800-421-3535 or use the app. Then call us.
Does Nationwide cover sump pump backups?
Only with the water/sewer backup endorsement.
Do I need claim approval before you start?
No. We begin emergency mitigation immediately.